JOB TITLE: Medical Receptionist

EMPLOYER: UrgenCare 

REPORTS TO: Clinical Lead 

SUMMARY: This position serves two primary roles. First, it serves as initial contact for all patients visiting the clinic. Secondly, when needed, it serves as the trainer for all incoming new hires as well as being a resource and point of contact for current staff members serving the medical receptionist position. 

DUTIES AND RESPONSIBILITIES:

• Answers, screens, and directs calls on multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate department or employee. 

• Clears messages each morning and delivers to appropriate department or employee. 

• Meets and greets patients. 

• Prepares and forwards outgoing mail and packages. 

• Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required. 

• Maintains supplies, arranges for equipment maintenance, and keeps reception area organized. 

• Inputs patient information and demographics into computer system. 

• Verify demographics and insurance. 

• Scan in all patient documentation including proof of insurance verification. 

• Ensure all receipts are signed after collecting payments. 

• Ensure all consents are signed. 

• Perform end of day cash reconciliation. 

• Maintain clean and orderly waiting area and patient bathrooms. 

• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues. 

• Performs other related duties as assigned by management.